Hi there,
I have two issues that happen every now and then, totally unexpected, randomly, since I bought the Vu+ Duo 4K SE, a month ago.
I downloaded and installed VTI image version 15 (flashed) and now through internet I have the most recent update installed.
I'm trying to find out if it is hardware or software.
1. The remote doesn't work from time to time:
It is not due to empty batteries as I use both the original remote as an universal remote and it happens with both regardless. When it happens not even the touch buttons on the receiver itself work any more.
I discovered that the virtual remote, when using the computer interface, always works, even if the receiver does not react on the remote or touch-buttons in front anymore. It is if the software part responsible for getting the commands either from the remote or the touch-buttons in front sometimes freezes. I also discovered that it resume working after 5 minutes or so or in any case when rebooted.
2. Tuner A isn't available so now and then:
Some times, totally unexpected and for no reason at all, tuner A becomes unavailable, as if it is used by a recording or PiP, even when no recording is taking place and Pip is not used. Only way to regain tuner A is by rebooting the receiver. I also exchanged both antenna cables, but the issue remains on tuner A.
Thanks so much!
I have two issues that happen every now and then, totally unexpected, randomly, since I bought the Vu+ Duo 4K SE, a month ago.
I downloaded and installed VTI image version 15 (flashed) and now through internet I have the most recent update installed.
I'm trying to find out if it is hardware or software.
1. The remote doesn't work from time to time:
It is not due to empty batteries as I use both the original remote as an universal remote and it happens with both regardless. When it happens not even the touch buttons on the receiver itself work any more.
I discovered that the virtual remote, when using the computer interface, always works, even if the receiver does not react on the remote or touch-buttons in front anymore. It is if the software part responsible for getting the commands either from the remote or the touch-buttons in front sometimes freezes. I also discovered that it resume working after 5 minutes or so or in any case when rebooted.
2. Tuner A isn't available so now and then:
Some times, totally unexpected and for no reason at all, tuner A becomes unavailable, as if it is used by a recording or PiP, even when no recording is taking place and Pip is not used. Only way to regain tuner A is by rebooting the receiver. I also exchanged both antenna cables, but the issue remains on tuner A.
Thanks so much!